Frequently asked questions
Everything you need to know before you get your price.
How does the upfront price work?+
You answer a few questions about your home and current system, and we show you a real, all-in price for professional installation — equipment, labor, and permits included. No waiting for a callback and no surprise add-ons on install day.
Is installation really included?+
Yes. Every price includes installation by a licensed, insured crew in your area. They handle removal of the old system, the new install, permits, and confirming everything works before they leave.
What financing is available?+
We offer low monthly payments through Sunlight Financial and Service Finance, two of the largest home-improvement lenders in the country. You can check your options without affecting your credit score.
What areas do you serve?+
We serve homeowners across the 48 mainland states plus Washington, D.C. During checkout we confirm we have a crew covering your ZIP code before you pay.
What warranty do I get?+
Your new equipment carries the manufacturer's warranty, and our installation is guaranteed. If anything isn't right after your install, you can open a service request from your account and our team will make it right.
How soon can I get installed?+
After you approve your price and check out, a local crew is offered the job right away. Most installs are scheduled within days — you pick a date and arrival window that works for you.
Can I cancel or get a refund?+
Yes. Before work begins you can cancel for a full refund. Our Refund Policy explains the details, and our team is a message away if you have questions.